How to perform a master reset

This is for: MyFord Touch | Change

If you experience problems with SYNC® with MyFord Touch®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27


  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode 
    • Familiarize yourself with the controls in your vehicle 
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings
    • Disconnect any USB devices and SD cards that are connected to your vehicle's media hub. If you have an SD Card Navigation system, be sure to remove the SD card 
  • 1


    Using your system’s touch screen, touch Settings, then touch System.

  • 2


    Navigate to the second page of the System menu, then touch Master Reset.

  • 3


    When SYNC prompts you, touch “Yes” to continue.

  • 4


    “Performing scheduled system maintenance…” appears on the touch screen for several minutes.

  • 5


    The home screen reappears. The master reset is now complete.

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